Privacy Policy

This Privacy Policy explains how Cycle Care Hub handles personal data when you use the website, contact the workshop, or request bicycle servicing and repairs. It applies to information connected with inquiries, bookings, intake, inspection, quotation, repair, collection, and related communications.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, schedule and manage service appointments, carry out bicycle intake and inspection, prepare and confirm quotes, perform repairs and adjustments, complete quality checks, provide collection summaries, process payments, maintain records, support customer communication, and meet legal or accounting obligations. We may also use limited technical data to operate, secure, and improve the website.

Processing is limited to workshop operations, website administration, and compliance needs.

02 · Sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, payment processing, record management, or other operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational recipients are limited to parties that help us run the workshop and website.

03 · Legal basis

Legal Disclosure

We may disclose personal data to public authorities, regulators, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. We may also share information where necessary to establish, exercise, or defend legal claims.

Disclosure may occur where law, court process, or a valid public authority request requires it.

Data Category

Data We Collect

We may collect contact details, bicycle and service information, appointment details, payment-related records, communication content, and technical data such as device and browser information. When a bicycle is brought in for inspection or repair, we may also record condition notes, requested work, quote approvals, and service summary details.

The data collected depends on whether a visitor makes an inquiry, books service, or submits workshop information.

Collection Source

Sources of Data

We receive data directly from users through phone calls, email, contact forms, and in-person drop-ins. We also generate or collect information during service intake, inspection, quotation, repair, collection, and quality check steps, and we may receive limited technical data through the website and related systems.

Information is obtained from direct submissions, workshop intake, and routine website use.

Cookie Type

Types of Cookies

We may use essential cookies to support site security and core functions, preference cookies to remember basic settings, and analytics cookies to understand general site use. We do not rely on cookies to collect more information than is needed for these purposes.

Cookie use is limited to operational, preference, and basic analytics functions.

User Control

Cookie Controls

You can usually control cookies through your browser settings and, where available, device-level privacy controls. Some cookies are necessary for basic site operation, and disabling them may affect form submission, session continuity, or preference storage.

Browser settings may be used to limit or remove cookies, subject to the site functioning as intended.

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances where the law provides that right.

Available rights depend on the nature of the data and any legal exceptions that apply.

How to Make a Request

To protect privacy, we may ask for information needed to verify your identity and locate the relevant records before responding to a request. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.

Requests are reviewed against identity and record-matching requirements before any action is taken.

Retention of Data

We retain personal data for the period needed to manage the service relationship, complete the requested work, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it, anonymize it, or archive it in a restricted form where retention is still necessary.

Records are kept only for as long as needed for service, accounting, dispute handling, or legal compliance.

Policy Updates

When we update this policy, we will post the revised version on the website and may provide additional notice where a change is material. The date of the latest revision should be reviewed periodically.

This policy may be revised to reflect operational, technical, or legal changes.

Contact Details

Privacy email

[email protected]

Telephone

+92 328 8871137

Mailing address

6, 65, Sukkur, 65200, PK

Privacy contact